ServiceNow Developer Training

Course overview, career context, live platform demo, and Personal Developer Instance (PDI) setup.

• What ServiceNow is & who uses it
• Day-in-the-life of a developer
• CSA → CAD certification roadmap
• Free PDI sandbox setup & first login

A complete JavaScript foundation built entirely through ServiceNow-themed examples. Every concept maps directly to a scripting use case on the platform.

• Variables (let / const), Arithmetic & comparison operators
• if / else / switch statements & Logical operators (&&, ||, !)
• for & while loops, Arrays & forEach / for…of
• Function declarations & arrow functions
• Objects, dot notation & nesting
• JSON.parse & JSON.stringify, Error handling with try / catch

CSA-level platform literacy covering navigation, data model, table relationships, and security — the three largest areas of the CSA exam blueprint.

• Application Navigator & module structure, List filtering & personalized column views
• Table definitions & field types (String, Choice, Reference, Boolean)
• Task hierarchy extension (Incident / Problem / Change)
• One-to-many & many-to-many relationships
• Role assignment & inheritance through groups
• Read / Write / Create / Delete ACLs at table & field level

Build dynamic forms, visual workflow automations, approval flows, and Service Catalog request items — entirely without code. Phase ends with a full demo day.

• Form Designer layout & sections
• UI Policy conditions & actions (no code)
• Flow Designer trigger types & conditions, Approval steps & branching logic
• Automated record creation & field updates via Flow
• Catalog Item design with variable types
• Service Portal end-user experience

The heart of the CAD exam. JavaScript from Phase 1 is applied directly to all major ServiceNow scripting APIs — client-side, server-side, and across the boundary.

• Client Script types & lifecycle hooks
• g_form API (getValue, setValue, setVisible, setMandatory, setReadOnly)
• GlideRecord query, next, getValue, update, insert, get
• Business Rule before / after / async / display timing & order
• current / previous objects & .changes() method
• setAbortAction for server-side validation
• Script Include class pattern (Class.create), GlideAjax round-trip communication
• Scripted REST API endpoint creation, RESTMessageV2 for outbound calls

Students design and build a complete scoped enterprise application in App Engine Studio — applying every skill from every prior phase into one portfolio-ready deliverable.

• Scoped application creation & namespace prefix
• Custom table & field design in AES
• Scoped UI Policies, Business Rules & Flows
• Service Catalog item mapped to a custom table
• Application roles & cross-scope security
• End-to-end app demo & code walkthrough

Connect ServiceNow to external systems using scripted REST calls, Integration Hub Spokes, and inbound data import pipelines.

• HTTP methods (GET / POST / PUT / DELETE)
• REST Message records & RESTMessageV2 scripting
• Integration Hub Spoke actions inside flows
• Import Set staging & loading, Transform Map field mapping & Transform Scripts
• Integration approach decision framework

Structured review of both exam blueprints, a full 60-question mock exam under timed conditions, targeted weak-area review, and proven exam-day strategy.

• Full CSA exam blueprint coverage
• Full CAD exam blueprint coverage
• Mock exam under real timed conditions
• Score analysis & weak-area targeting
• Exam-day time management strategy
• Personal post-course study plan